Dispatch & Shipping Policy

Dispatch Policy

We aim to dispatch your parcel within one working day of receiving your order  although sometimes it may take longer.  We are committed to delivering the freshest stock so we only produce stock to match our predicted demand. Sometimes we get busier than expected; we then have to make stock to meet orders; in which case it can take an extra couple of days to send your order out. If your requirement is very urgent please let us know and we will do everything we can to get your order to you in time.

If your order includes a product we don’t make ourselves which is out of stock we may send out the items that are in stock and send the missing item later at no extra charge.

As standard we use Streetwise Couriers and DPD Couriers for all orders.  If you would prefer us to use Royal Mail please write a note in the order comment box at checkout.

Free Shipping on Orders over £70

Orders to mainland UK, except Highlands & Islands, over £70: free shipping

Discounted prices for orders over £70 going to Highlands & Islands.

UK Shipping Rates

In order to get the most reliable shipping at the best price we use a variety of couriers for shipping our products.  If you prefer us to use the Royal Mail for your order please write a note in order comment box at checkout.

Highlands & Islands

Exceptions to table below:  Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands, Scottish Islands are all sent via our courier service at £11.90.  Please allow two to three days for Northern Ireland, Isle of Man and Scottish Highlands and Islands and allow at least a week for Channel Islands who have extra export documentation in place and longer/specific days for delivery.   Click here to see full definition of Highlands & Islands.

WeightStandard CarrierRate
Our deliveries are made by APC for smaller parcels and DPD for most of the larger parcels. If you have specific delivery requirements please write a note in order comment box at checkout.
>250 gCourier 3.45
250 g > 500gCourier£3.45
500 g > 750gCourier£3.45
750 g > 1 kgCourier£3.45
1 kg > 1.2 kgCourier£4.90
1.25 kg > 1.5 kgCourier£4.90
1.5 kg > 1.75 kgCourier£4.90
>1.75 kgCourier£5.95


Deliveries to Other Countries, 

Please phone us on 01403 268844 or email customerservices@flaxfarm.co.uk  to enquire about shipping to countries outside the UK.

CountryCarrierRateDelivery Time
BelgiumDPD2 days
FranceDPD2 days
GermanyDPD2 days
LuxembourgDPD2 days
NetherlandsDPD2 days
Republic of IrelandDPD2 days
AustriaDPD3 days
DenmarkDPD3 days
SwitzerlandDPD3 days
Czech RepublicDPD3-4 days
ItalyDPD3-4 days
SlovakiaDPD3-4 days
SpainDPD3-4 days
EstoniaDPD4-5 days
FinlandDPD4-5 days
HungaryDPD4-5 days
PolandDPD4-5 days
PortugalDPD4-5 days
SwedenDPD4-5 days
SloveniaDPD4-5 days
Bosnia- HerzegovinaDPD4-5 days
BulgariaDPD4-5 days
CroatiaDPD4-5 days
GreeceDPD4-5 days
LatviaDPD4-5 days
LithuaniaDPD4-5 days
MontenegroDPD4-5 days
NorwayDPD4-5 days
RomaniaDPD4-5 days
SerbiaDPD4-5 days